Robotic Process Automation

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions. RPA technology, sometimes called a software robot or bot, mimics a human worker, logging into applications, entering data, calculating and completing tasks, and logging out. RPA software isn't part of an organization's IT infrastructure. Instead, it sits on top of it, enabling a company to implement the technology quickly and efficiently -- all without changing the existing infrastructure and systems.

Applications of RPA
Some of the top applications of RPA include:

Customer service

RPA can help companies offer better customer service by automating contact center tasks, including verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.


Organizations can use RPA for general accounting, operational accounting, transactional reporting and budgeting.

Financial services

Companies in the financial services industry can use RPA for foreign exchange payments, automating account openings and closings, managing audit requests and processing insurance claims.


Medical organizations can use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.

Human resources

RPA can automate HR tasks, including onboarding and offboarding, updating employee information and timesheet submission processes.

Supply chain management

RPA can be used for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.

Benefits of RPA
Multiple processes can be automated at once.
Cost cutting technology and enhances resource optimization.
Doesn’t require prior programming knowledge.
Makes it easy to track defects.
Easy to model, scale, and deploy the automation process.
Robotic process automation technology can help organizations on their digital transformation journeys by
Enabling better customer service
Ensuring business operations and processes comply with regulations and standards
Allowing processes to be completed much more rapidly
Providing improved efficiency by digitizing and auditing process data
Creating cost savings for manual and repetitive tasks.