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    Development Standards

    Our standards development services integrate your brand standards and brand promise into a cohesive playbook, making it possible for you to speak in one voice across your portfolio. When your people have access to the foundational elements of your brand and receive guidance on how to apply them, they are more empowered to provide exceptional customer experiences and support the shared vision.

    OUR APPROACH

    We work to design brand experiences and the standards that support them. This can help your company gain a shared vision of the customer experience and be better aligned with respect to how those experiences can be provided. These foundational elements are the internal language and source code of your brand, which lead to measurable customer outcomes. We can help your organization with:

    • Brand "boot camps" and workshops
    • Customer journey mapping
    • Internal branding and communication
    • Leading practices documentation
    • Service mission, vision, and values
    • Service cultural design
    • Service philosophy/model
    • Standard operating procedures (SOPs)
    • Universal brand standards development

    CUSTOMER EXPERIENCE MEASUREMENT

    We provides a suite of services that brings an end-to-end view of your operations. We combine data and insights gathered from across the following dimensions:

    • Brand standards
    • Customer experience
    • Loss-prevention security
    • Operational standards
    • Product placement
    • Regulatory
    • Site and property standards
    • Supply chain, procurement, service, and product quality
    • Vendor and partnership compliance

    When integrated with other brand inputs and research, these insights can provide a full picture of your brand performance delivery.

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