- Frequent data transfer failures led to disruptions in operations and required manual intervention.
- The client aimed to implement an advanced exception handling mechanism to detect, log, and automatically re-process failed transactions.
Legacy Modernization of Manufacturing Customer
This case study showcases how EasyStepIn transformed a global leader in elevator solutions through legacy system modernization. By leveraging Boomi Integration, MDH, and API management, EasyStepIn addressed data inconsistencies and streamlined onboarding processes. The solution resulted in improved data governance, reduced development time, and significant cost savings, empowering the client to drive operational efficiency and growth.
Client Background & Overview
EasyStepIn helped a global elevator solutions leader modernize legacy systems by implementing Boomi Integration, MDH, and API modernization. This transformation improved data accuracy, streamlined workflows, and reduced development time by 27%, with cost savings of 37%. The result was enhanced customer management and operational efficiency.
Project Metrics at a Glance
Business Challenges
Customer Data Validation Issues
The client struggled with data validation, including address and billing information errors, complicating the onboarding process.
Large Data Payload Handling
Handling large data payloads from multiple vendor applications was becoming inefficient, error-prone, and time-consuming.
Data Governance Issues
There was no centralized hub for data management, resulting in poor data consistency, accessibility, and reliability across systems.
Data Transfer Inconsistencies
There was no centralized hub for data management, resulting in poor data consistency, accessibility, reliability.
Client Goals
Optimize customer, equipment, and resource management
- The client sought to modernize its legacy systems to improve customer interactions, equipment tracking, and resource allocation.
- By implementing a robust data management strategy, they aimed to enhance operational efficiency, reduce delays, and ensure seamless coordination between departments.
Streamline data onboarding and reduce overhead
- The existing data onboarding processes were manual, time-consuming, and error-prone, leading to inefficiencies.
- The client wanted to automate and standardize data onboarding across multiple systems to accelerate integrations, minimize human intervention, and lower operational overhead.
- By optimizing these workflows, they aimed to improve scalability, enhance productivity, and ensure a smooth transition for new data entries.
Implement real-time integrations for seamless interactions
- Legacy systems lacked the ability to process real-time data exchanges, causing delays in critical workflows.
- The client wanted to integrate modern API-based solutions that enable instantaneous communication between different platforms.
- This would ensure that contributors, vendors, and internal teams receive up-to-date information, leading to faster decision-making and improved collaboration.
Enhance re-processing of failed transactions
Establish a single source of truth
- The lack of centralized data management led to inconsistencies and duplication across systems.
- The client sought to implement a Master Data Hub (MDH) that serves as a unified, authoritative source for all critical business data.
- This approach would enhance data accuracy, improve accessibility, and strengthen compliance, ensuring that all stakeholders operate with consistent and reliable information.
EasyStepIn's Solution Approach
EasyStepIn utilized Boomi Integration, MDH (Master Data Hub), and API modernization to modernize the client’s legacy systems, focusing on data accuracy, real-time interactions, and cost-effective solutions.
Boomi & MDH for Data Governance
Established a centralized data hub for governance, ensuring a single source of truth with data cleansing, enrichment, and accuracy.
Real-Time API Connectivity
Improved real-time contributor communication via API management, ensuring seamless interactions across multiple vendor applications.
Optimized Onboarding Process
Automated onboarding to minimize manual effort, streamline processes, and enhance efficiency for improved operational effectiveness.
Improved Error Resolution
Implemented re-processing of failed transactions, ensuring data integrity, reducing errors, and enhancing system reliability.
Optimized Data Transfer Flow
Used low-code Zudy to build unit details, streamlining the handling of large data payloads for efficient and reliable data transfers.
Optimized Scalability & Performance
Created an optimized framework to efficiently manage large-scale data transactions, ensuring system scalability to meet growing business demands.
Business Outcomes
Enhanced Data Accuracy
Automated data cleansing and enriched management ensured reliable, accurate data, minimizing errors and boosting operational confidence.
Improved Customer Onboarding
Streamlining onboarding reduced manual effort, improved efficiency, and accelerated customer setup, leading to enhanced customer satisfaction.
27% Reduction in Development Time
By implementing Boomi Integration and MDH, the client reduced development cycles, leading to faster deployments and enhanced project efficiency.
37% Cost Savings
Improved operational efficiency with automated workflows, reducing manual tasks, accelerating processing, and enhancing system performance.
Advanced Exception Handling
Enhanced error detection and reprocessing improved data reliability, minimized transaction failures, and ensured business continuity with real-time accuracy.
Future-Ready System Architecture
Boomi MDH and API-led modernization enabled a scalable, agile infrastructure, helping the organization adapt to business needs while ensuring system efficiency.
Client Feedback
With EasyStepIn's expertise, we successfully modernized our systems, making them more efficient and reliable. The onboarding process was streamlined, reducing manual overhead, and our data governance was greatly enhanced.
This modernization has led to improved data accuracy and smoother operations across the organization. We’ve seen a significant boost in efficiency, allowing for faster decision-making and more reliable customer interactions. Ultimately, the result is a much better customer experience, which has positively impacted our business.
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