Managed Services
AiPaaS Managed Services
AiPaaS (Application Integration Platform as a Service) Managed Services provide comprehensive monitoring, maintenance, and issue resolution support. The services focus on optimizing performance, ensuring high availability, and offering real-time insights via a custom dashboard.
Support Flow ESI Managed Services Process
Resource Management
- Allocates necessary resources for platform stability.
Monitor
- Continuously tracks system performance.
- Detects issues before they become critical.
Maintain
- Regular maintenance activities to prevent failures.
- Involves system updates and optimizations.
Data
- Leverage Salesforce Data Cloud to deliver real-time, personalized customer journeys.
- Automate and refresh data-driven marketing strategies for continuous optimization.
Resolve
- Troubleshooting and resolution of identified issues.
- Uses automated and manual approaches.
Custom Dashboard
- Provides real-time data and insights into issue resolution.
- Acts as a central hub for monitoring system health.
Key Features and Services
Engine Optimization
Platform Operations
Process Monitoring
On-Call Support
Quick Resolution
Custom Dashboard
AI Services
Retry Mechanism
SOPs
High Avaliability
24/5 or 24/7
Severity Levels & Response Time
Critical
Response time 30 minutes for resolution. Complete failure of runtime engines. Requires immediate attention to restore system functionality.
High
Response time 1-hour for resolution. Failure of key interfaces affecting core operations. Needs urgent resolution to prevent further impact.
Medium
Response time 2-hour for resolution. Performance issues or failure to meet requirements. Does not cause a complete system failure but affects efficiency.
Low
Response time 8-hours for resolution. Complete failure of runtime engines. Requires immediate attention to restore system functionality.
EasyStepIn Value Proposition
Continuous engine monitoring and optimization to enhance efficiency and prevent downtime.. On-call support ensures immediate availability for troubleshooting with structured severity-based response times (30 min to 8 hrs). AI-powered services for intelligent issue detection, automated retries, and predictive maintenance.
Ensures resource availability with failover mechanisms to maintain seamless operations. Real-time monitoring and tailored insights via a custom dashboard, reducing manual efforts and improving decision-making. SOP-based issue resolution, structured escalation matrix, and multi-level management involvement for seamless handling of complex issues.
Boomi Managed Services at EasystepIn
Managed Services Clients
Number of Clients: 3. Service Coverage: 24/7 (365 days) Maintenance and Support Support Type: Continuous monitoring, issue resolution, system optimization, and performance tuning
Migration Projects
Total Migration Projects: 7. Source Platforms: Other iPaaS solutions and legacy integration platforms Target Platform: Boomi iPaaS Key Migration Benefits: Improved scalability and flexibility Enhanced automation and workflow efficiency
Case Studies
Middleware, ERP Modernization & Automation
A global footwear brand migrated from BizTalk to Boomi, upgraded SAP ECC to S/4HANA, optimized payments, enhanced EDI, and improved integration efficiency..
